Customer Service
 

Registration and Membership
We do require that you register with us in order to help us to keep information about your order history, current orders and items you have placed in your "Reminders". Registration is free and the information will never be sold or given away. Once you have registered you can setup your express checkout. To do this just click on the setup express checkout link located on your "My Account" page, or on your shopping cart located on the left side of the screen. This information is optional and can be added or removed at any time. On the registration page you will be asked to fill all your personal information. You will then receive an email confirming your registration request. Upon receipt of this information AIM Gifts will review the request, once approved you will receive a second confirmation email from AIM Gifts. Please note that we will never use your phone number or address to send you sales or marketing materials unless you have specifically given us permission to do so.  

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Using The Shopping Cart
This option is here to display the basic information about products contained in your shopping cart. To see detailed information click on the word "View Cart" and this will bring up a larger display. Here you can change the quantity of each item, remove an item, empty your basket, move to Reminders or proceed to the checkout.

Choosing And Removing Items
You'll be able to see the small shopping cart on the top header of each page. To put an item in your cart, just click on the "Add to Cart" button on the product detail page. You can remove items from your shopping cart at any time by clicking on the Remove Button next to the item. If you would like to modify the quantity of an item you are ordering, simply add the new quantity and click the Update Button. If you do not press the update button, your quantities will remain unchanged. You have the option to empty all of the items in your shopping cart simply by clicking on the Empty Cart Button at the bottom of the cart.  

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Purchasing and Checking Out
When you are finished shopping, you can proceed to the check out by clicking “Checkout” at the bottom of the cart. 

Shipping Information page
Here you'll be asked to enter and/or verify ship-to and bill-to information. The drop-down box in the Address Book will contain your existing shipping and billing addresses. Select an existing address or add a new one. When completed, click the Submit Button. The next screen will ask you to select the Shipping Method. Select the Shipping Method of your choice. This screen will also allow you to enter a Coupon Code if you have one. Once completed, click the Submit Button. Your order does not include the shipping charges. Once the shipping charges have been determined a second invoice/charge will be applied to your order.  

Payment Information page
This screen is to enter your payment method and any Coupon Code you may have. You can also edit any area by clicking on the Edit Button next to the area you wish to change. Once completed, click on the Complete Order Via Our Secure Server Button. 

Order Complete
The Order Complete screen will provide you with your order number and a link to review your order. You can click on your order number link to view your printable order details.  

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Site Map
Here on our site map, you will find a complete list of the categories contained at AIM Gifts. Under each category there is a list of their sub-categories to help guide you to your quest for the perfect gift items.  

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Reminders
We have what we call "Reminders". This is where you can store items that you have found on our site, but do not wish to purchase right away. Think of the Reminders like your web browsers bookmarks, the information stored there is yours and only yours. You can add items to your Reminders by clicking the "Add to Reminders" button on the product page. 

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Office Hours
You may call our customer service number 1-800-233-2800 Monday through Friday, 9 a.m. to 5 p.m. Eastern Standard time to reach an operator. Or, you can leave a voice mail message 24 hours, 7 days and someone will return your call as soon as possible.  

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Return Policy
All returns must be authorized and made within 90 days of receipt of merchandise. If authorized, the merchandise must be in resalable condition, in the original packaging, without price tags, stickers, or any other markings. All returns must be current AIM stock items. Collectibles, including bobble head dolls and Sports Collectibles, are not returnable. A return authorization number is required. Credits will be issued at the discretion of AIM, and may be subject to a restocking charge.  

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